Frequently Asked Questions (FAQ)

If I need an item urgently can I put a special request in?

Yes you can, There may be an additional postal service cost if applicable – Please contact us and we will inform you accordingly.

What are your payment methods?

We accept all major debit and credit cards, PayPal & Klarna

How do i know you have received my order?

We are notified immediately of your orders and you will receive an order confirmation email with a summary of your order.

Are the products exactly the same as shown on the pictures?

Please note as all of our products are hand crafted made from the highest quality natural materials every single clutch is different and unique according to the semi precious stones and natural mother of pearl received before manufacture. The details on each clutch will therefore vary slightly in size, shape and colour. We will try our utmost to upload accurate images as best as possible keeping in mind the nature of our materials. You can refer to our social media or contact us for various videos and pictures of the product you are interested in .

Are the measurements accurate?

We try our best to provide accurate measurements but sometimes they can be slightly approximated.

My question has not been answered?

If you have any other queries please contact us through our contact section on our website.

When purchasing from ELIAAH you have agreed to our Terms and Conditions and FAQ’s.